Support for Parent Systems

SIMS Parent App and Show My Homework - use the form below to contact the IT support department.

ParentPay - contact the school office by email charters@chartersschool.org.uk.

Non-IT related Support

Attendance queries - contact Mrs C Deans by email c.deans@chartersschool.org.uk or phone 01344 624826 ext 783.

To discuss inaccuracies in any information about your child that is visible on the SIMS Parent App contact the school office by email charters@chartersschool.org.uk or phone 01344 624826.

IT Support Contact Form

If you are having problems accessing or using the SIMS Parent App or Show My Homework, please use this form to let us know and we will get back to you. We will aim to respond within 5 working days, during term time.

  • If you have more than one child at Charters School, please provide the name of the youngest.

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  • Please note that you must be registered with the school as a person with parental responsibility for the child.