SIMS Learning Gateway Support

For Account issues, including issues with username, password and logging into the Learning Gateway, complete the Support Request Form below.

To report/discuss inaccuracies in any of the information about your child that is visible on the Learning Gateway, including assessment data, please contact the School Office at Charters School:
Email: charters@chartersschool.org.uk          Telephone: 01344 624826

For Attendance issues, please contact our Attendance officer at Charters School:

Email: c.deans@chartersschool.org.uk    Telephone: 01344 624826 ext. 783



SIMS Parent App and Learning Gateway Technical Support Request

If you are having problems accessing or using the SIMS Parent App or Learning Gateway, please use this form to let us know and we will get back to you. We will aim to respond within 10 working days, during term time.

  • If you have more than one child at Charters School, please provide the name of the youngest.

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  • Please note that you must be registered with the school as a person with parental responsibility for the child.